Privacy Policy

This policy applies to visitors of the Kulkarni Dental Clinic public website, patients or their contacts who enquire about an appointment, and staff or dentists who use the clinic workspace. Kulkarni Dental Clinic is referred to as “we”, “us”, or “our” in this policy.

Depending on how you use the service, we may collect:

• Patient or contact person name, mobile number, address, and contact preferences.
• Patient name, date of birth, and relevant contact details.
• Dental and health information shared during an examination or follow-up.
• Clinical photographs, X-rays, or other images uploaded for a visit.
• Appointment verification records, such as the verified mobile number and time.
• Staff account information, login activity, audit records, and technical information needed to secure the service.

We use information only as needed to operate and improve the service, including to:

• Arrange, conduct, and follow up on a dental appointment.
• Record examination findings, preventive guidance, referrals, images, and reports.
• Send service messages such as appointment verification codes, visit updates, and report notifications.
• Protect the service, investigate misuse, maintain audit trails, and meet legal obligations.

We do not use patients' clinical information for advertising or sell it to third parties.

Information is shared only with people and providers who need it for the service. This can include the assigned dentist and care team, Kulkarni Dental Clinic coordinators, secure hosting and storage providers, and communication providers used to deliver appointment verification or service messages. Service providers are expected to handle information only for the agreed purpose and to apply reasonable security measures.

Please provide your own information where possible. If you are arranging care for another person, submit their information only when you are authorised to do so.

We use access controls, authenticated staff accounts, audit records, and protected storage to reduce the risk of unauthorised access. No online service can promise absolute security, so please contact us promptly if you believe an account or message has been misused.

We retain information for as long as needed to provide care, support follow-up, maintain required clinical records, resolve disputes, and meet legal or accounting obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

You can ask us to review, correct, or explain personal information connected with a visit. Some records may need to be retained for clinical, safety, or legal reasons. To ask a privacy question or make a request, call 020 0000 0000 (demo) or message us on WhatsApp through the public website.

We may update this policy when our service or legal obligations change. The latest version will be posted on this page with its updated date.